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Core Values

10

Why Are These Core Values Important To Your Brand’s Identity?
How Does Your Brand Address Social Responsibility?
How Do Your Core Values Relate To Customer Experience?
How Do You Ensure Product Quality?
What Does Creativity Mean To Your Brand?
How Does Your Brand Support The Community?
Why Is Inclusivity Important To Your Brand?
How Does Your Brand Emphasize Sustainability?
What Are Your Brand’s Core Values?
How Do Your Core Values Influence Your Products?

Orders

10

How Do I Know If My Order Qualifies For Free Shipping?
Can I Use Multiple Discount Codes On A Single Order?
What Payment Methods Do You Accept?
How Do I Know If I’ve Entered The Correct Shipping Address?
How Can I Place An Order?
Can I Change Or Cancel My Order After It’s Been Placed?
How Will I Know If My Order Has Been Confirmed?
Can I Track My Order?
What Happens If An Item Is Out Of Stock After I Place My Order?
Do You Ship Internationally?

Returns

10

Can I Return Items Bought On Sale Or With A Discount?
Do You Offer Free Returns?
How Do I Package My Return?
Can I Get A Refund Back To A Different Card?
When Will I Receive My Exchange Item?
I Ordered A Bundle, Can I Return Part Of It?
Can I Return Multiple Orders In The One Return Parcel?
The Size I Want To Exchange Is Not Available, But I Can See It On The Website?
What Is Your Return Policy?
How Does My Return Work If I Have Used A Third-Party Payment Plan? I.e. Afterpay/Klarna

Payments

10

Can I Pay With A Gift Card?
Do You Charge Sales Tax?
Can I Get A Refund To A Different Payment Method?
Do You Offer Payment Plans?
Can I Use Multiple Payment Methods For One Order?
Why Was My Payment Declined?
Is It Safe To Enter My Payment Information On Your Website?
What Payment Methods Do You Accept?
I Paid Through Afterpay But Have Not Received A Confirmation Email
Can I Change My Payment Method?

Promotions

10

How Often Do You Have Promotions?
Are There Any Exclusions For Promotions Or Discounts?
What Happens If I Forget To Use My Discount Code?
How Do I Know If A Promotion Is Active?
Can I Combine Multiple Discounts Or Promotions?
How Can I Use A Promotion Code?
Do You Price Match For Sales?
Do You Have Promotion Or Discount Codes?
I Paid For An Item That Is Now On Sale
When Are Not-For-Sale (NFS) Promotions Available?

Gift Cards

10

Can I Combine A Gift Card With Other Promotions?
Do Gift Cards Expire?
Can I Refund A Gift Card?
Am I Eligible For NFS Items When I Buy A Gift Card?
Where Do I Apply My Gift Card?
Can I Use A Gift Card To Purchase Another Gift Card?
Can I Purchase A Gift Card Using Afterpay/Klarna?
I Have Lost My Gift Card Code, Can You Re-Send It?
I Haven’t Received My Gift Card?
How Can I Check My Gift Card Balance?

Shipping & Delivery

10

Will I Receive A Tracking Number For My Order?
Can I Select My Preferred Delivery Carrier?
Do You Offer Free Shipping?
Can I Ship To An International Address?
What Happens If My Package Is Lost Or Stolen?
Can I Change My Shipping Address After Placing An Order?
How Long Does Shipping Take?
My Parcel Was Attempted Delivery, What Do I Do?
Where Is My Order Being Shipped From?
Do You Deliver To PO Boxes/Military Bases?

Products & Sizing

10

How Do I Care For My Garments To Maintain Quality?
Do You Offer Plus Sizes?
Can I Customize Products With My Own Sizing Preferences?
Are Your Products Unisex?
What Materials Are Used In Your Clothing?
Are Your Products True To Size?
Do Your Products Shrink After Washing?
How Do I Know What Size To Order?
Do You Have A Warranty On Your Products?
What Should I Know About Vintage & Black Washed Garments?

Exclusive Shit

9

Can Exclusive Items Be Returned Or Exchanged?
Are Exclusive Items Eligible For Discounts?
How Are Exclusive Items Different From Regular Products?
Can I Pre-Order Exclusive Items?
Do You Offer Memberships For Exclusive Perks?
What Are Limited Edition Releases?
How Can I Access Exclusive Drops?
I Want To Model For Shop CRWND!
What is Not-For-Sale?

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Frequently Asked Q’s
Exclusive Shit

Exclusive Shit

Can Exclusive Items Be Returned Or Exchanged?
Are Exclusive Items Eligible For Discounts?
How Are Exclusive Items Different From Regular Products?
Can I Pre-Order Exclusive Items?
Do You Offer Memberships For Exclusive Perks?
What Are Limited Edition Releases?
How Can I Access Exclusive Drops?
I Want To Model For Shop CRWND!
What is Not-For-Sale?

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